Policies

Refunds and cancellation

Last updated: 6 November 2026 (draft, not yet published)

What you pay for

The money map, the guided searches and the list of documents you will need are free. A claim docket (the set of pre-filled forms, letters and formats for the institutions you choose) is a one-time payment, charged when you download it. There is no subscription and we take no share of the money you recover.

Before you pay, the checkout shows the institutions covered, the list of documents in the docket and the price including GST, a short summary of this policy with a link to it, and a box you tick to confirm that you understand a docket is delivered at once and is not refundable for a change of mind after download.

When you get a full refund

1. Payment taken, docket not delivered

If your payment went through but the download failed, write to us. If we cannot deliver the docket within 2 working days, we refund the full amount.

2. Duplicate or mistaken charge

If you were charged more than once for the same docket, we refund the extra charge in full.

3. Our fix-or-refund promise, within 30 days

If, within 30 days of purchase, a form or letter in your docket turns out to be wrong or out of date because of an error on our side (for example, an institution has replaced the form, or a detail was filled into the wrong place), tell us what happened. We will send a corrected document within 5 working days at no cost. If we cannot correct it, we refund the full price of that docket.

This refund covers the whole docket, even if only one of the documents in it cannot be corrected.

This promise covers errors in what we prepared. It does not cover delays or decisions by the bank, fund house, insurer, EPFO, IEPF Authority or any other institution, or claims affected by information you entered incorrectly. If a claim is held up for those reasons, write to us anyway: we will tell you what the next step usually is.

When we don’t refund

A docket is a digital product delivered the moment you download it. We therefore don’t offer refunds for a change of mind after download, or where an institution rejects or delays a claim for reasons unrelated to an error in our documents.

Cancellation

There are no subscriptions or recurring charges, so there is nothing to cancel. We charge no cancellation fee. If you have entered an email address for reminders or updates, you can stop them at any time using the link in any email, or by writing to us.

How to ask for a refund

Email [email protected] with:

• the payment ID from your Razorpay receipt (or the email address you paid with), and

• a short description of the problem. For a fix-or-refund request, tell us which document and institution it concerns.

• Please do not send statements, passwords or identity documents. We do not need them to look into your request.

We acknowledge your request within 48 hours of receiving it, give you a reference number, and aim to resolve it within one month. Approved refunds are sent to your original payment method and usually reach you within 5 to 7 working days, depending on your bank.

Questions or complaints

If you are not happy with how we handled a refund request, you can write to our grievance officer: Aashima Taneja, Proprietor and Grievance Officer, [email protected] (subject line “Grievance”), 102, Building No. 3, Meridien Apartments, Veera Desai Road, Andheri (W), Mumbai 400058. We acknowledge complaints within 48 hours and aim to resolve them within one month. Details are on the Contact us page.