Get in touch

Contact us

We acknowledge every email within 48 hours and aim to resolve complaints within one month.

Support

For questions about your money map, a docket, a payment or a refund:

If your question is about a payment, include the payment ID from your Razorpay receipt. Please don't email us your statements, passwords, PAN, Aadhaar or other identity documents, or bank details. We don't need them to help you, and the app never sends them to us.

Grievance officer

If you have a complaint about our service, a payment or a refund, and our support reply hasn't resolved it, write to our grievance officer. We acknowledge complaints within 48 hours of receiving them, give you a reference number, and aim to resolve them within one month.

Privacy and personal data

For a question or complaint about how we handle personal data, including a request to see, correct or delete it, or to withdraw consent, write to the same officer with the subject line "Privacy". The same 48-hour and one-month timelines apply. If you are not satisfied with our response, you can complain to the Data Protection Board of India once it is accepting complaints. Our Privacy policy has the details.

If you are still not satisfied

You can contact the National Consumer Helpline (toll-free 1915, or consumerhelpline.gov.in) or approach a consumer commission, including the one where you live or work.

Who runs ArthaSaathi

What we can't help with

ArthaSaathi is an information and document-preparation service. We are not a law firm, and using ArthaSaathi creates no lawyer–client relationship. We can't file claims for you, tell you who the legal heirs are, give legal advice on a dispute between heirs, or tell you how to invest money you recover. We are not connected to RBI, SEBI, IRDAI, EPFO, IEPFA or any bank, fund house or insurer, and we will never ask for your net-banking, portal or card passwords.